Refund policy
Faulty or wrong products
We have a 14-day return policy for faulty or wrong products, which means you have 14 days after receiving your item to request a return if something is wrong with the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@littletravellers.com.au.
Please state your order number, the product name and the reason for returning it in your email.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@littletravellers.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns due to a change of mind
If you change your mind, you can return any item purchased on the Little Travellers website within 60 days from the date of purchase.
You need the receipt or proof of purchase to be eligible for a return.
To start a return, you can contact us at hello@littletravellers.com.au.
Please state your order number, the product name and the reason for returning it in your email.
If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package. Items returned to us without first requesting a return will not be accepted.
We will notify you once we’ve received your return and let you know when the refund has been processed. You will receive a refund for the value of the returned product (exclusive postage) within 10 business days.
If more than 15 business days have passed since we approved your return, please contact us at hello@littletravellers.com.au.